Frequently Asked Questions
The most-asked questions about our pay monthly website services. Can’t find the answer? Please contact us
How can you be so cheap? What's the catch?
We’ve refined our ability to design, build, optimise & launch WordPress websites. So we’re efficient enough at building websites to make it cost effective billing just £30+VAT per month as a business. There is a 12 month minimum term with all new websites.
What platform are the websites built on?
All our websites are built using WordPress, with minimal reliance on plugins to keep the websites extremely quick & secure.
Can I use my own hosting?
Nope, unfortunately as part of our service we have a mandatory 12 month minimum hosting term for all new websites.
Are domains included in the price?
No, but we can purchase a domain on your behalf if you require a new domain. Alternatively we highly recommend purchasing domains through Cloudflare as they’re one of the cheapest domain registrars.
- .co.uk = £20+VAT per year
- .com = £30+VAT per year
How much do you charge for tweaks?
We include 15 minutes of amendments for free of charge per month, this does not accrue. Amendments outside of this window are billed at £50 +VAT per hour in 30 minute increments.
Do you outsource?
No, all websites are designed and built by our UK team based in the city of Hull in the East Riding of Yorkshire.
Do you have telephone support?
No, as one of the ways we keep our costs low is by not providing telephone customer support. We aim to respond any queries over email or via our ticket support system within 90 minutes during working hours (9AM – 4PM Mon-Fri).
Are email addresses included?
No, but we will happily assist in setting up Google Workspace or Office 365 for you for no charge as long as there are no more than 10 email addresses required.
How long does it take?
We have an average turnaround time of between 5-10 after recieving your completed brief.
Is there a minimum committment?
There is a 12 month minimum term, after which you can choose to opt out of the service and take your website elsewhere. In this scenario we will provide you with a ZIP file containing your web directory and database. If you need assistance in porting this to a new server we charge a one off fee of £150+VAT.
What if I need ecommerce or custom features?
Our sister brand Loud Digital will happily assist as they specialise in this service, you can contact them below:
- hello@louddigital.co.uk
- 01482 770585
Do you provide digital marketing or other services?
No, but our sister brand Loud Digital will happily assist as they specialise in this service, you can contact them below:
- hello@louddigital.co.uk
- 01482 770585