Customer Service

Our customer service is provided via email and our ticket support system, you can contact us at support@loudwebsites.co.uk – We aim to respond  any queries over email or via our ticket support system within 90 minutes during working hours (9AM – 4PM Mon-Fri).

Complaints

If you wish to raise a complaint, please contact us at hello@loudwebsites.co.uk. We will investigate your complaint within 72 hours and aim to respond to you within 7 working days.

Key Terms

For a website to remain live and accessible to the Client and internet visitors, their account must not be in arrears and paid in advance. Failure to pay may result in your website not longer being accessible until payment has been made.

Minimum Term: Once a website package is purchased, there is a minimum 12 month term. After which it’s a monthly rolling term.

You are responsible for any content that is on your websites such as images, videos, audio files, design elements, logos, fonts, texts and more. We are not responsible for any of your content. We are also not responsible for the content that has been lost, it is your obligation to keep safe and back-up regularly your content. We do not monitor what content has been used in a website and we are not to be held responsible for anyone breaking the terms and conditions, but we have the right to delete such harmful content or even terminate accounts if so.

You own all intellectual property associated with your accounts such as images, videos, audio files, design elements, logos, fonts, texts and any other materials and files created by you and existing on your website. You hereby grant Loud Websites the non-exclusive, royalty-free, unalterable, interchangeable rights to your website content in order for Us to provide you with our Services.

We may choose to highlight or feature your website on our website for marketing or promotional purposes. You grant us a perpetual, worldwide, royalty-free, non-exclusive right and license to use any version of Your Sites, or any portion of Your Sites, including without limitation names, trademarks, service marks or logos on Your Sites, for the limited purpose of marketing and promotional activities.

Your Obligations

You certify and warrant that you are at least 16 years of age. People under the age of 16 are not permitted to use our services.

To keep your account login information safe

To provide us with up to date, accurate and valid personal information at all times.

You own the rights to any content uploaded by you on your website, including images, videos, audio files, design elements, logos, fonts, texts and anything that you do have the rights to use.

The content materials can not be used in an unlawful or harmful way.

You must notify us immediately if you become aware of any unauthorised use of your account.

Your content must not be illegal, unlawful, threatening, abusive, harassing, tortuous, vulgar or obscene in any way, must not infringe any person’s legal rights.

You may not send unsolicited messages (SPAM) or any unethical advertising of such sort that is considered as “spam” or harmful in any way.You acknowledge and agree that If you are reasonably found guilty of violating of any of these rules and obligations, this may cause immediate termination of your account with no refund for the services that have already been paid for. You may also be forbidden from having an account in the System.

What we provide and our rights

All of our packages come with a set number of pages to be fully designed by us. We can increase this number of they are service pages or at our discretion.

HTTPS certificates are issued to any correctly connected domain to our websites. You do not have an option to disable the HTTPS certificates, they are assigned automatically to any new domains.

For all websites, except 1-page websites, we will design your homepage completely free of charge. After you have subscribed to a plan we will then get to work on all your other pages. For 1 page websites, 1 section of your homepage will be designed by us and once you have signed up, the rest of your homepage will be built. A section is defined as a block of content such as your “about us” section, “contact us” section – or anything else which would be reasonably considered a different page on plans of higher levels.

Service Fees

Service fees are applicable upon signing for the paid services of Loud Websites that can be monthly or yearly.

The payment for the applicable fee is in advance of your subscription period according to the Agreement.

You are responsible for the fair usage of your website and you can be charged for abnormal server or traffic usage on our unlimited subscription plans. You will be charged for the resources used by your website. This is rare and you’ll be notified before charges are made.

Service Cancellation / Failed Payments

Failure to comply with any of our terms or pay outstanding fee’s, you entitle Loud Websites to cancel or suspend your account services and website. You can cancel your services outside the minimum term, no questions asked. We are not in any way held responsible for any damages and losses due to the cancellation of services.

Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Loud Websites and its affiliates and its and their directors, officers, employees and agents from and against all damages, losses, liabilities, costs, claims, demands, fines, awards and expenses of any kind (including without limitation reasonable attorneys’ fees and costs) arising out of or related to: (a) your breach of this Agreement; (b) your User Content and Your Sites; (c) any claims by, on behalf of or against your End Users; (d) your violation of any law or regulation or the rights or good name of any third party; and (e) any claims from tax authorities in any country in relation to Your operations. Your indemnification obligations under this Section shall not apply to the extent directly caused by our breach of this Agreement or, where you are an EU Consumer, to the extent that the consequences were not reasonably foreseeable.

Limitation of liability

You acknowledge and agree that to the fullest extent permitted by applicable law, in no event will Loud Websites and its affiliates and its and their directors, officers, employees and agents be liable with respect to any claims arising out of or related to the Services or this Agreement for: (a) any indirect, special, incidental, exemplary, punitive or consequential damages; (b) any loss of profits, revenue, data, goodwill or other intangible losses;

(c) any damages related to your access to, use of or inability to access or use parts, some or all of your Account, Your Sites or parts or all of the Services, including without limitation interruption of use or cessation or modification of any aspect of the Services; (d) any damages related to unavailability, degradation, loss, corruption, theft, unauthorised access or, unauthorised alteration of, any content, information or data, including without limitation User Content and Your e-commerce data; (e) any User Content or other conduct or content of any user or third party using the Services, including without limitation defamatory, offensive or unlawful conduct or content; or (f) any Third Party Services or third party sites accessed via the Services.

You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for Loud Websites services to you, and such limitations will apply even if Loud Websites has been advised of the possibility of such liabilities.

Modifications

Modifications of the Service. Loud Websites may make modifications and changes on the existing services or components and will use reasonable efforts to notify all its Customers about those changes. The changes are effective upon the date of the change. Loud Websites shall not be liable for modifications and actions of third party services.

Modifications to the Agreement and the Fees may occur. You will be notified prior to those changes being applied to your account. If you refuse or fail to pay such fees we will cancel your subscription.

Miscellaneous

Each subscription to our web design service is for 1 business. You can not subscribe to a plan for 1 business and then change the complete layout/design to fit the needs of a different business a few weeks later.

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with Loud Websites prior written consent. Loud Websites may transfer and assign any of its rights and obligations under this Agreement without consent.

This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Loud Websites in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorney’s fees.

All notices under this Agreement will be in writing and will be deemed to have been duly given when received if personally delivered; when receipt is electronically confirmed, if transmitted by e-mail; the day after it is sent if sent for next day delivery by recognised overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement shall be governed by the Great British laws without regard to its conflict of laws provisions.